Executive Development Programme in The Future of Customer Service with AI
-- ViewingNowThe Executive Development Programme in The Future of Customer Service with AI is a certificate course designed to equip learners with essential skills for career advancement in the rapidly evolving customer service industry. This programme emphasizes the importance of AI and its transformative impact on customer service.
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Unit 1: Introduction to Executive Development Programme in The Future of Customer Service with AI
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Unit 2: Understanding AI and its Role in Customer Service
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Unit 3: The Evolution of Customer Service with AI Technology
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Unit 4: Benefits and Challenges of AI in Customer Service
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Unit 5: Implementing AI in Customer Service: Best Practices
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Unit 6: Ethical Considerations in AI Customer Service
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Unit 7: Future Trends and Predictions for AI in Customer Service
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Unit 8: Developing an AI Strategy for Customer Service
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Unit 9: Measuring Success in AI Customer Service: Metrics and KPIs
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Unit 10: Case Studies: Successful AI Implementations in Customer Service
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