Global Certificate Customer Relationship Management and AI Ethics

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The Global Certificate in Customer Relationship Management (CRM) and AI Ethics is a comprehensive course that equips learners with essential skills for career advancement in today's data-driven world. This course is crucial in bridging the gap between CRM, AI, and ethics, which are increasingly important in the business world.

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With the growing demand for AI in CRM, this course offers a unique opportunity for learners to gain a deep understanding of AI technologies and their application in CRM. It also covers the ethical implications of using AI in business, ensuring that learners are well-equipped to navigate the complexities of AI ethics in the workplace. By the end of this course, learners will have developed a strong foundation in CRM, AI, and AI ethics, making them highly valuable to employers in a variety of industries. They will have gained practical skills in using AI technologies in CRM, as well as a deep understanding of the ethical considerations that come with using AI in business.

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과정 세부사항

• CRM Fundamentals
• AI in Customer Relationship Management
• Benefits and Limitations of AI in CRM
• Data Analysis for Customer Segmentation
• AI Ethics in Customer Data Management
• Responsible AI Use Cases in CRM
• AI Bias and Discrimination in Customer Relationships
• Privacy and Security in AI-Powered CRM
• Legal and Regulatory Compliance in AI CRM Ethics

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