Global Certificate in TQM for Improved Customer Satisfaction
-- ViewingNowThe Global Certificate in Total Quality Management (TQM) for Improved Customer Satisfaction is a comprehensive course designed to empower professionals with the necessary skills to enhance customer satisfaction and improve business performance. This certificate course highlights the significance of TQM in today's competitive business landscape and provides learners with essential tools and techniques to streamline processes, reduce wastage, and increase efficiency.
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⢠Introduction to TQM (Total Quality Management)
⢠The Importance of Customer Satisfaction in TQM
⢠The Seven Tools of Quality in TQM
⢠Statistical Process Control in TQM
⢠Continuous Improvement and Kaizen in TQM
⢠Employee Engagement and Empowerment in TQM
⢠Supplier Quality Management in TQM
⢠TQM and ISO Standards
⢠Implementing TQM: A Step-by-Step Guide
⢠Case Studies on Global TQM Implementation
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