Certificate in Engagement & Retention Strategies
-- ViewingNowThe Certificate in Engagement & Retention Strategies is a comprehensive course designed to empower professionals with the skills to enhance customer and employee engagement, leading to improved business performance. With increasing industry demand for experts who can boost retention rates, this certification equips learners with essential strategies and tools necessary to excel in their careers.
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⢠Unit 1: Introduction to Engagement & Retention Strategies
⢠Unit 2: Understanding Customer Engagement
⢠Unit 3: Retention Marketing: Concepts & Best Practices
⢠Unit 4: Analyzing Customer Lifetime Value (CLV)
⢠Unit 5: Developing Effective Onboarding Programs
⢠Unit 6: Building Customer Loyalty & Advocacy
⢠Unit 7: Personalization Strategies in Engagement & Retention
⢠Unit 8: Measuring & Optimizing Engagement & Retention
⢠Unit 9: Segmentation & Targeting for Improved Retention
⢠Unit 10: Case Studies in Engagement & Retention Strategies
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