Certificate in Engagement & Retention Strategies
-- ViewingNowThe Certificate in Engagement & Retention Strategies is a comprehensive course designed to empower professionals with the skills to enhance customer and employee engagement, leading to improved business performance. With increasing industry demand for experts who can boost retention rates, this certification equips learners with essential strategies and tools necessary to excel in their careers.
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โข Unit 1: Introduction to Engagement & Retention Strategies
โข Unit 2: Understanding Customer Engagement
โข Unit 3: Retention Marketing: Concepts & Best Practices
โข Unit 4: Analyzing Customer Lifetime Value (CLV)
โข Unit 5: Developing Effective Onboarding Programs
โข Unit 6: Building Customer Loyalty & Advocacy
โข Unit 7: Personalization Strategies in Engagement & Retention
โข Unit 8: Measuring & Optimizing Engagement & Retention
โข Unit 9: Segmentation & Targeting for Improved Retention
โข Unit 10: Case Studies in Engagement & Retention Strategies
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