Certificate in Customer Experience & Service Innovation
-- ViewingNowThe Certificate in Customer Experience & Service Innovation is a comprehensive course designed to empower professionals with essential skills for career advancement. This program emphasizes the importance of understanding customer needs and expectations, and how to use this knowledge to drive service innovation.
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⢠Understanding Customer Experience (CX): Foundations and Best Practices
⢠Customer Journey Mapping: Identifying Pain Points and Opportunities
⢠Design Thinking for Customer-Centric Innovation
⢠Metrics and Analytics for Customer Experience Management
⢠VoC (Voice of the Customer) Programs: Capturing, Analyzing, and Applying Customer Feedback
⢠Employee Engagement and its Impact on Customer Experience
⢠Digital Transformation and Customer Experience
⢠Innovating Customer Service: Omnichannel Approach, AI, and Automation
⢠Service Blueprinting: Aligning Processes, Systems, and Culture for Seamless CX
⢠Change Management and Continuous Improvement in Customer Experience & Service Innovation
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