Certificate in Customer Experience & Service Innovation
-- ViewingNowThe Certificate in Customer Experience & Service Innovation is a comprehensive course designed to empower professionals with essential skills for career advancement. This program emphasizes the importance of understanding customer needs and expectations, and how to use this knowledge to drive service innovation.
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โข Understanding Customer Experience (CX): Foundations and Best Practices
โข Customer Journey Mapping: Identifying Pain Points and Opportunities
โข Design Thinking for Customer-Centric Innovation
โข Metrics and Analytics for Customer Experience Management
โข VoC (Voice of the Customer) Programs: Capturing, Analyzing, and Applying Customer Feedback
โข Employee Engagement and its Impact on Customer Experience
โข Digital Transformation and Customer Experience
โข Innovating Customer Service: Omnichannel Approach, AI, and Automation
โข Service Blueprinting: Aligning Processes, Systems, and Culture for Seamless CX
โข Change Management and Continuous Improvement in Customer Experience & Service Innovation
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