Professional Certificate in CX & Operations Management
-- ViewingNowThe Professional Certificate in CX & Operations Management is a comprehensive course designed to equip learners with essential skills for career advancement in customer experience and operations management. This program emphasizes the importance of delivering exceptional customer service, improving operational efficiency, and utilizing data-driven strategies to enhance business performance.
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⢠Customer Experience (CX) Fundamentals
⢠Understanding Customer Journey Mapping
⢠CX Strategy and Design
⢠Operational Excellence for CX Management
⢠Metrics and Analytics in CX & Operations Management
⢠Digital Transformation in CX & Operations
⢠Implementing VoC (Voice of the Customer) Programs
⢠Change Management and Leadership in CX & Operations
⢠CX & Operations Case Studies and Best Practices
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