Professional Certificate in CX & Operations Management
-- ViewingNowThe Professional Certificate in CX & Operations Management is a comprehensive course designed to equip learners with essential skills for career advancement in customer experience and operations management. This program emphasizes the importance of delivering exceptional customer service, improving operational efficiency, and utilizing data-driven strategies to enhance business performance.
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โข Customer Experience (CX) Fundamentals
โข Understanding Customer Journey Mapping
โข CX Strategy and Design
โข Operational Excellence for CX Management
โข Metrics and Analytics in CX & Operations Management
โข Digital Transformation in CX & Operations
โข Implementing VoC (Voice of the Customer) Programs
โข Change Management and Leadership in CX & Operations
โข CX & Operations Case Studies and Best Practices
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