Advanced Certificate in Social Listening for CX Excellence
-- ViewingNowThe Advanced Certificate in Social Listening for CX Excellence is a comprehensive course designed to empower professionals with the skills to leverage social data for superior customer experiences (CX). In an era where brands are built and destroyed on social media, this course is increasingly important.
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โข Advanced Social Listening Techniques & Tools
โข Social Media Analytics for Customer Experience
โข Data-Driven Insights for CX Strategy
โข Sentiment Analysis and its Application in CX
โข Identifying Customer Trends through Social Listening
โข Integrating Social Listening with CRM Systems
โข Utilizing Social Listening for Brand Reputation Management
โข Leveraging Social Listening in Competitor Analysis
โข Social Listening Ethics and Data Privacy
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