Executive Development Programme in Customer Interviewing for Competitive Advantage
-- ViewingNowThe Executive Development Programme in Customer Interviewing for Competitive Advantage is a certificate course designed to empower professionals with the skills to conduct effective customer interviews. This programme emphasizes the importance of customer insights in driving business strategy and highlights the growing industry demand for professionals who can extract valuable information from customer interactions.
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Unit 1: Introduction to Customer Interviewing
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Unit 2: Importance of Customer Interviewing for Competitive Advantage
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Unit 3: Customer Interviewing Techniques and Best Practices
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Unit 4: Developing Effective Interview Questions
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Unit 5: Active Listening and Non-Verbal Communication in Customer Interviews
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Unit 6: Analyzing Customer Interview Data for Insights
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Unit 7: Building Customer Relationships through Effective Interviewing
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Unit 8: Overcoming Challenges in Customer Interviewing
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Unit 9: Leveraging Customer Insights for Business Strategy
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Unit 10: Ethics and Legal Considerations in Customer Interviewing
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