Global Certificate in CX & Connected Systems
-- ViewingNowThe Global Certificate in CX & Connected Systems course is a vital program for professionals seeking to enhance their skills in Customer Experience (CX) and connected systems. This course addresses the growing industry demand for experts who can design and implement exceptional CX strategies using cutting-edge technology.
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โข Customer Experience (CX) Fundamentals: Understanding the key principles of customer experience, including its importance, benefits, and challenges.
โข Customer Journey Mapping: Learning how to map customer journeys to identify touchpoints, pain points, and opportunities for improvement.
โข Design Thinking for CX: Exploring the design thinking process and how it can be applied to create customer-centric solutions.
โข Voice of the Customer (VoC) Programs: Understanding how to gather and analyze customer feedback to inform business decisions.
โข Omnichannel Customer Experience: Learning how to create seamless and consistent customer experiences across multiple channels.
โข CX Metrics and Analytics: Exploring key performance indicators (KPIs) and analytics tools to measure and improve CX.
โข CX Strategy and Governance: Developing a CX strategy, including governance models, organizational structures, and processes.
โข Change Management for CX: Understanding how to lead and manage change to drive CX improvement.
โข Connected Systems and IoT: Learning how connected systems and the Internet of Things (IoT) can enhance CX.
โข Privacy and Security in CX and Connected Systems: Understanding the legal and ethical considerations of collecting and using customer data in CX and connected systems.
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