Certificate in Customer Journey Analytics: Impactful Insights
-- ViewingNowThe Certificate in Customer Journey Analytics: Impactful Insights course is a comprehensive program designed to equip learners with the essential skills required to analyze and optimize customer journeys. This course is critical in today's data-driven world, where understanding customer behavior is key to business success.
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โข Introduction to Customer Journey Analytics
โข Understanding Customer Journey Mapping
โข Data Collection and Integration for Customer Journey Analysis
โข Key Metrics and KPIs in Customer Journey Analytics
โข Data Visualization and Storytelling in Customer Journey Analytics
โข Analyzing Customer Touchpoints and Interactions
โข Identifying Opportunities and Pain Points in the Customer Journey
โข Implementing Changes Based on Customer Journey Insights
โข Measuring the Impact of Customer Journey Improvements
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