Executive Development Programme in CX & Innovation Management
-- ViewingNowThe Executive Development Programme in CX & Innovation Management is a certificate course designed to empower professionals with the skills necessary to drive customer experience and innovation in today's fast-paced business environment. With the increasing importance of customer experience as a key differentiator in industries, there is a growing demand for professionals who can effectively manage and innovate in this area.
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โข Customer Experience (CX) Fundamentals
โข Design Thinking and Human-Centered Design
โข Customer Journey Mapping and Analysis
โข Innovation Management Best Practices
โข CX Metrics and Analytics
โข Digital Transformation and CX Innovation
โข Innovative Technology for CX Improvement
โข Building a Customer-Centric Culture
โข CX Strategy Development and Implementation
โข Case Studies and Real-World CX Innovations
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