Global Certificate in The Science of Customer Service Interviewing
-- ViewingNowThe Global Certificate in The Science of Customer Service Interviewing is a comprehensive course that equips learners with essential skills for career advancement in customer service. This course highlights the importance of effective communication and interviewing techniques in understanding customer needs and providing exceptional service.
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โข Effective Communication: Understanding the importance of clear and respectful communication in customer service interviewing.
โข Active Listening: Techniques to improve active listening skills during customer service interviews.
โข Questioning Techniques: Identifying the right questions to ask during a customer service interview to uncover customer needs and concerns.
โข Empathy and Compassion: Building rapport with customers through empathy and compassion, and understanding the importance of these skills in customer service interviewing.
โข Problem Solving: Strategies for effective problem solving during customer service interviews, including identifying customer pain points and finding solutions that meet their needs.
โข Handling Customer Complaints: Techniques for handling customer complaints in a professional and effective manner during customer service interviews.
โข De-escalation Techniques: Methods for de-escalating difficult customer situations during customer service interviews, and maintaining a positive and respectful tone.
โข Follow-up and Follow-through: Understanding the importance of follow-up and follow-through in customer service interviewing, and strategies for effective follow-up that build customer loyalty and trust.
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