Executive Development Programme in E-commerce Customer Experience and Brand Storytelling
-- ViewingNowThe Executive Development Programme in E-commerce Customer Experience and Brand Storytelling is a certificate course designed to empower professionals with the skills to excel in the evolving e-commerce landscape. This programme emphasizes the importance of delivering exceptional customer experiences and crafting compelling brand stories to drive business growth.
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GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข E-commerce Customer Experience Fundamentals: Understanding customer needs, touchpoints, and Journey Mapping
โข Customer Segmentation and Personalization: Strategies for targeting and tailoring experiences for different customer groups
โข User Experience (UX) Design: Best practices for creating user-friendly and intuitive e-commerce interfaces
โข Data-Driven Decision Making: Leveraging analytics and customer data to inform CX strategy and optimization
โข Brand Storytelling: Crafting a compelling brand narrative and integrating it into the e-commerce experience
โข Content Marketing: Developing a content strategy to engage and educate customers
โข Social Media and Influencer Marketing: Building brand awareness and community through social media channels and influencer partnerships
โข Customer Feedback and Continuous Improvement: Collecting and analyzing customer feedback to inform ongoing CX optimization efforts
โข Ethics and Compliance: Ensuring e-commerce CX practices align with relevant laws and ethical standards
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