Executive Development Programme in Service Desk: High-Performance Culture
-- ViewingNowThe Executive Development Programme in Service Desk: High-Performance Culture is a certificate course designed to empower service desk professionals with the skills needed to excel in their careers. This program emphasizes the importance of creating a high-performance culture within service desk teams, which can lead to increased productivity, improved customer satisfaction, and greater business success.
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โข Service Desk Management
โข High-Performance Service Desk Culture
โข Incident Management and Resolution
โข Problem Management in Service Desk
โข Change Management and Service Desk
โข Service Desk Metrics and KPIs
โข Continual Service Improvement
โข Customer Experience and Service Desk
โข Service Desk Team Leadership and Development
โข Digital Transformation and Service Desk
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