Executive Development Programme in Service Desk: High-Performance Culture
-- viewing nowThe Executive Development Programme in Service Desk: High-Performance Culture is a certificate course designed to empower service desk professionals with the skills needed to excel in their careers. This program emphasizes the importance of creating a high-performance culture within service desk teams, which can lead to increased productivity, improved customer satisfaction, and greater business success.
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Course Details
• Service Desk Management
• High-Performance Service Desk Culture
• Incident Management and Resolution
• Problem Management in Service Desk
• Change Management and Service Desk
• Service Desk Metrics and KPIs
• Continual Service Improvement
• Customer Experience and Service Desk
• Service Desk Team Leadership and Development
• Digital Transformation and Service Desk
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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