Certificate in Travel Customer Service Technology
-- ViewingNowThe Certificate in Travel Customer Service Technology is a comprehensive course designed to equip learners with essential skills for success in the travel industry. This course emphasizes the importance of technology in enhancing customer service, a critical aspect of the travel sector where exceptional service can lead to loyalty and repeat business.
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GBP £ 140
GBP £ 202
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โข Introduction to Travel Customer Service Technology: Overview of the travel industry, customer service principles, and the role of technology in providing excellent service.
โข Geography and Travel Planning: Understanding world geography, time zones, and basic travel planning skills using industry-standard tools.
โข GDS (Global Distribution Systems): Introduction to GDS, reservation systems, and ticketing processes.
โข Customer Relationship Management (CRM) Systems: Overview of CRM systems in the travel industry, managing customer interactions, and data analysis.
โข Social Media and Online Reputation Management: Utilizing social media platforms for customer service, managing online presence, and addressing customer reviews.
โข Payment Processing Systems: Processing customer payments, managing financial transactions, and understanding security requirements.
โข Travel Documentation and Compliance: Overview of travel documentation, regulations, and compliance requirements.
โข Customer Service and Communication Skills: Developing effective communication, problem-solving, and decision-making skills for travel customer service.
โข Quality Assurance and Continuous Improvement: Monitoring and evaluating customer service performance, and implementing continuous improvement strategies.
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