Global Certificate in Customer Service Interviewing: Global Perspectives

Name: Global Certificate in Customer Service Interviewing: Global Perspectives
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The Global Certificate in Customer Service Interviewing: Global Perspectives is a comprehensive course designed to empower professionals with essential customer service interviewing skills. This certification program focuses on the importance of effective communication, problem-solving, and cultural awareness in today's globalized business environment.

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À propos de ce cours

In an era where customer experience is a key differentiator, organizations increasingly seek professionals who can conduct engaging and productive customer service interviews. This course provides learners with the tools and techniques necessary to build rapport, gather valuable customer insights, and create positive customer experiences. By completing this course, learners will not only enhance their customer service interviewing skills but also demonstrate their commitment to professional development and customer-centricity. These skills are highly sought after in various industries, including hospitality, retail, healthcare, and technology, making this course an excellent investment for career advancement.

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Détails du cours

• Global Customer Service Standards: An overview of global customer service best practices, cultural sensitivity, and expectations in customer service interactions.
• Interviewing Techniques for Customer Service: Effective questioning, active listening, and communication strategies for successful customer service interviews.
• Customer Service in a Global Context: Understanding the nuances of providing customer service across different cultures, languages, and time zones.
• Effective Conflict Resolution: Techniques for resolving customer complaints and conflicts in a professional and respectful manner, while maintaining a positive relationship with the customer.
• Customer Experience Management: Strategies for managing and improving the overall customer experience, from initial contact to resolution and follow-up.
• Data Analysis and Metrics in Customer Service: An introduction to key performance indicators (KPIs) for customer service, such as customer satisfaction (CSAT), net promoter score (NPS), and first contact resolution (FCR).
• Customer Service Channels and Technologies: Overview of various customer service channels, including phone, email, chat, and social media, and the latest technologies used to support and enhance customer service delivery.
• Legal and Ethical Considerations in Customer Service: Understanding of legal and ethical considerations in customer service interactions, including data privacy, confidentiality, and compliance with industry regulations.
• Professional Development and Career Growth in Customer Service: Strategies for advancing a career in customer service, including ongoing training, networking, and professional development opportunities.

Parcours professionnel

The Global Certificate in Customer Service Interviewing: Global Perspectives program focuses on the growing demand for skilled customer service professionals in the UK and around the world. Our curriculum covers essential topics such as communication skills, problem-solving techniques, and multichannel support strategies. In the UK, the customer service sector is thriving, with various roles available for job seekers. Here's a snapshot of the job market trends and salary ranges for some popular customer service positions in the UK: * Customer Service Representative: With a salary range between £15,000 and £25,000, this role typically involves handling customer inquiries and complaints, processing orders, and providing product information. * Customer Service Manager: Earning between £22,000 and £40,000, these professionals lead customer service teams, develop strategies, and ensure high-quality customer experiences. * Customer Service Team Leader: Managing a team of customer service representatives, Team Leaders earn between £18,000 and £30,000 and are responsible for coaching team members, handling escalated issues, and monitoring performance. * Technical Support Specialist: These experts assist customers with technical issues and earn between £20,000 and £40,000, depending on their experience and skill level. Our program also covers in-demand skills for these roles, ensuring that our graduates are well-prepared to excel in the customer service industry. Equip yourself with the knowledge and skills required to succeed in the global customer service landscape.

Exigences d'admission

Compréhension de base de la matière
Maîtrise de la langue anglaise
Accès à l'ordinateur et à Internet
Compétences informatiques de base
Dévouement pour terminer le cours

Aucune qualification formelle préalable requise. Cours conçu pour l'accessibilité.

Statut du cours

Ce cours fournit des connaissances et des compétences pratiques pour le développement professionnel. Il est :

Non accrédité par un organisme reconnu
Non réglementé par une institution autorisée
Complémentaire aux qualifications formelles

Vous recevrez un certificat de réussite en terminant avec succès le cours.

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GLOBAL CERTIFICATE IN CUSTOMER SERVICE INTERVIEWING: GLOBAL PERSPECTIVES

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qui a terminé un programme à

London School of International Business (LSIB)

Décerné le

05 May 2025

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