Certificate in Edge CRM for Enhanced Business Performance

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The Certificate in Edge CRM for Enhanced Business Performance is a comprehensive course that empowers learners with the essential skills needed to excel in Customer Relationship Management (CRM). With a focus on Microsoft Dynamics 365, this program covers the latest CRM tools and techniques, enabling professionals to improve customer engagement, streamline processes, and drive business growth.

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À propos de ce cours

In an era where CRM is a critical component of any successful business strategy, this course is in high demand across industries. Learners will gain hands-on experience with CRM implementation, customization, and administration, making them valuable assets in today's digital marketplace. Upon completion, learners will be equipped with the skills to leverage CRM data for data-driven decision-making, enhance customer experiences, and boost overall business performance. This certificate course not only enhances technical skills but also boosts career advancement opportunities in various sectors, including sales, marketing, and customer service.

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Détails du cours

• Introduction to Edge CRM: Understanding the basics and features of Edge CRM
• Customer Relationship Management: Building and maintaining customer relationships
• Lead Management: Tracking and converting leads into customers
• Sales Management: Managing sales processes and increasing revenue
• Marketing Automation: Automating marketing tasks and campaigns
• Customer Service and Support: Providing excellent customer service and support
• Data Management and Analytics: Analyzing data for business insights and decision making
• Integration and Customization: Integrating and customizing Edge CRM to meet business needs
• Best Practices: Implementing best practices for Edge CRM implementation and usage

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