Certificate in Edge CRM for Enhanced Business Performance

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The Certificate in Edge CRM for Enhanced Business Performance is a comprehensive course that empowers learners with the essential skills needed to excel in Customer Relationship Management (CRM). With a focus on Microsoft Dynamics 365, this program covers the latest CRM tools and techniques, enabling professionals to improve customer engagement, streamline processes, and drive business growth.

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About this course

In an era where CRM is a critical component of any successful business strategy, this course is in high demand across industries. Learners will gain hands-on experience with CRM implementation, customization, and administration, making them valuable assets in today's digital marketplace. Upon completion, learners will be equipped with the skills to leverage CRM data for data-driven decision-making, enhance customer experiences, and boost overall business performance. This certificate course not only enhances technical skills but also boosts career advancement opportunities in various sectors, including sales, marketing, and customer service.

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Course Details

Introduction to Edge CRM: Understanding the basics and features of Edge CRM
Customer Relationship Management: Building and maintaining customer relationships
Lead Management: Tracking and converting leads into customers
Sales Management: Managing sales processes and increasing revenue
Marketing Automation: Automating marketing tasks and campaigns
Customer Service and Support: Providing excellent customer service and support
Data Management and Analytics: Analyzing data for business insights and decision making
Integration and Customization: Integrating and customizing Edge CRM to meet business needs
Best Practices: Implementing best practices for Edge CRM implementation and usage

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