Certificate in Edge CRM for Enhanced Business Performance
-- viewing nowThe Certificate in Edge CRM for Enhanced Business Performance is a comprehensive course that empowers learners with the essential skills needed to excel in Customer Relationship Management (CRM). With a focus on Microsoft Dynamics 365, this program covers the latest CRM tools and techniques, enabling professionals to improve customer engagement, streamline processes, and drive business growth.
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Course Details
• Introduction to Edge CRM: Understanding the basics and features of Edge CRM
• Customer Relationship Management: Building and maintaining customer relationships
• Lead Management: Tracking and converting leads into customers
• Sales Management: Managing sales processes and increasing revenue
• Marketing Automation: Automating marketing tasks and campaigns
• Customer Service and Support: Providing excellent customer service and support
• Data Management and Analytics: Analyzing data for business insights and decision making
• Integration and Customization: Integrating and customizing Edge CRM to meet business needs
• Best Practices: Implementing best practices for Edge CRM implementation and usage
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