Masterclass Certificate in Support Driven by Text Analytics

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The Masterclass Certificate in Support Driven by Text Analytics is a comprehensive course designed to empower learners with the essential skills to harness the power of data-driven decision-making in customer support. This course is critical for professionals seeking to advance their careers in the rapidly evolving customer support industry, where data analytics plays an increasingly important role.

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About this course

In this course, learners will gain hands-on experience in extracting valuable insights from customer interactions using text analytics techniques such as Natural Language Processing (NLP) and machine learning. They will also learn how to leverage these insights to optimize support workflows, improve customer satisfaction, and reduce operational costs. With the growing demand for data-driven support professionals, this course provides learners with a competitive edge in the job market, enabling them to deliver tangible business impact and drive growth in their organizations.

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Course Details

Unit 1: Introduction to Text Analytics
Unit 2: Natural Language Processing (NLP)
Unit 3: Data Mining and Preparation
Unit 4: Sentiment Analysis and Opinion Mining
Unit 5: Text Classification and Topic Modeling
Unit 6: Named Entity Recognition (NER) and Information Extraction
Unit 7: Machine Learning Algorithms in Text Analytics
Unit 8: Implementing Text Analytics for Support
Unit 9: Ethics and Bias in Text Analytics
Unit 10: Advanced Text Analytics Techniques

Career Path

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This section presents a 3D pie chart highlighting the growth of support roles driven by text analytics in the UK. The chart is powered by Google Charts and features a transparent background, making it visually appealing and engaging. It displays the most in-demand roles, including Customer Support Specialist, Text Analytics Engineer, Data Scientist, Support Team Lead, and AI Chatbot Developer. The percentages displayed correspond to the job market trends, allowing users to gauge the industry demand for each role. The chart is fully responsive, adapting to all screen sizes, and is loaded with the google.visualization.arrayToDataTable method, which provides the data and options necessary for rendering the chart. The is3D option is set to true, giving the chart a 3D effect, and slices are color-coded to distinguish each role, enhancing the overall user experience.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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MASTERCLASS CERTIFICATE IN SUPPORT DRIVEN BY TEXT ANALYTICS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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