Professional Certificate in Conflict Resolution & Active Listening
-- viewing nowThe Professional Certificate in Conflict Resolution & Active Listening is a crucial course designed to equip learners with essential skills for effective conflict management and interpersonal communication. This program is vital in today's diverse and fast-paced work environment, where conflicts are inevitable and active listening is a scarce yet in-demand skill.
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Course Details
• Understanding Conflict Resolution: An Introduction
• Types of Conflicts: Identifying and Categorizing Conflicts
• The Role of Active Listening in Conflict Resolution
• Active Listening Skills: Body Language and Non-Verbal Communication
• Active Listening Techniques: Paraphrasing, Reflection, and Summarizing
• Conflict Escalation: Recognizing and De-escalating Conflicts
• Conflict Resolution Strategies: Collaborative Problem-Solving
• Negotiation and Mediation in Conflict Resolution
• Conflict Resolution in the Workplace: Policies and Procedures
• Case Studies: Applying Conflict Resolution and Active Listening Skills
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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