Global Certificate in Edge CRM: Building Smarter Businesses

Name: Global Certificate in Edge CRM: Building Smarter Businesses
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The Global Certificate in Edge CRM: Building Smarter Businesses is a comprehensive course designed to empower professionals with essential skills for career advancement in the Customer Relationship Management (CRM) industry. This course highlights the importance of CRM in today's digital age, where businesses strive to stay ahead by leveraging data-driven insights to make informed decisions.

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About this course

With a strong focus on edge CRM, this course equips learners with the knowledge and tools to effectively manage customer relationships, optimize sales processes, and improve marketing strategies. The course content is industry-relevant, ensuring that learners gain practical skills that can be directly applied in the workplace. In high demand, CRM professionals with expertise in edge CRM are poised to make a significant impact in their organizations. This certificate course offers a unique opportunity for learners to acquire the essential skills needed to build smarter businesses, increase customer satisfaction, and drive revenue growth.

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Course Details

• Introduction to Edge CRM: Understanding the basics and key concepts of Edge CRM, its benefits, and how it can help build smarter businesses.
• Data Management in Edge CRM: Learning to manage customer data effectively, including data importing, exporting, segmentation, and hygiene.
• Lead Generation and Nurturing: Understanding the process of generating and nurturing leads, including lead scoring, automation, and tracking.
• Sales Management in Edge CRM: Learning to manage sales processes, opportunities, and pipelines, including sales forecasting and analytics.
• Marketing Automation with Edge CRM: Understanding how to automate marketing campaigns, email marketing, and social media marketing.
• Customer Service and Support in Edge CRM: Learning to manage customer service and support processes, including ticketing, knowledge base management, and customer feedback.
• Reporting and Analytics in Edge CRM: Understanding how to generate reports and analytics to measure performance and make data-driven decisions.
• Integrations and Customization in Edge CRM: Learning how to integrate Edge CRM with other tools and systems, and how to customize the platform to meet specific business needs.
• Security and Compliance in Edge CRM: Understanding the security and compliance measures in place to protect customer data and ensure compliance with relevant regulations.

Career Path

In the ever-evolving world of CRM, Salesforce skills are becoming increasingly sought-after. The Global Certificate in Edge CRM - Building Smarter Businesses program prepares students to excel in various Salesforce roles. The following 3D pie chart highlights the job market trends, showcasing the percentage of professionals employed in different Salesforce positions in the UK. As the demand for Salesforce talent continues to grow, our program equips learners with the necessary skills to succeed in a competitive job market. By offering a comprehensive curriculum that covers Salesforce Administration, Development, Marketing Cloud, Consultancy, and Technical Architecture, we ensure our students are well-prepared to build smarter businesses. Responsive 3D Pie Chart: The 3D pie chart is fully responsive, adapting to various screen sizes. This ensures that the visual representation of job market trends remains accessible and easy to interpret on any device. Key Roles and Market Trends: 1. Salesforce Administrator (25%): These professionals manage and configure Salesforce applications, workflows, and security settings to meet business requirements. 2. Salesforce Developer (30%): Developers create custom applications, integrate external systems, and manage the data architecture within Salesforce. 3. Salesforce Marketing Cloud Specialist (20%): Marketing Cloud Specialists focus on marketing automation, digital marketing, and customer journey management. 4. Salesforce Consultant (15%): Consultants advise clients on Salesforce adoption and implementation strategies, optimizing their CRM investments. 5. Salesforce Technical Architect (10%): Technical Architects design secure, scalable, and high-performing technical solutions that meet complex business needs. Our Global Certificate in Edge CRM program addresses the diverse skill demand in the CRM job market. By offering a holistic approach to Salesforce education, we empower our students to build smarter businesses and thrive in their careers.

Entry Requirements

Basic understanding of the subject matter
Proficiency in English language
Computer and internet access
Basic computer skills
Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

Not accredited by a recognized body
Not regulated by an authorized institution
Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

GLOBAL CERTIFICATE IN EDGE CRM: BUILDING SMARTER BUSINESSES

is awarded to

Learner Name

who has completed a programme at

London School of International Business (LSIB)

Awarded on

05 May 2025

Blockchain Id: s-1-a-2-m-3-p-4-l-5-e

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.