Professional Certificate in TQM for the Next Generation
-- viewing nowThe Professional Certificate in Total Quality Management (TQM) for the Next Generation is a comprehensive course designed to equip learners with the essential skills needed to excel in today's dynamic business environment. This course emphasizes the importance of TQM in driving organizational success by focusing on customer satisfaction, process improvement, and employee engagement.
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Course Details
• Introduction to TQM (Total Quality Management)
• History and Evolution of TQM
• Principles and Core Concepts of TQM
• TQM Tools and Techniques
• Continuous Improvement Process in TQM
• Implementing TQM: Case Studies and Best Practices
• TQM and Customer Satisfaction
• TQM in Service Industries
• Statistical Process Control in TQM
• TQM Certification and Accreditation
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