Global Certificate Strategic CRM for the Modern Enterprise
-- viewing nowThe Global Certificate in Strategic CRM for the Modern Enterprise is a comprehensive course designed to empower professionals with the skills needed to excel in today's data-driven business environment. This course highlights the importance of Customer Relationship Management (CRM) in driving business growth, improving customer satisfaction, and increasing revenue.
7,805+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Strategic CRM Overview: Understanding Customer Relationship Management (CRM), its importance, and how it can be leveraged strategically for business growth. • Customer Segmentation: Techniques and strategies for segmenting customers to improve targeting and personalization. • Customer Lifecycle Management: Managing the customer journey from acquisition to retention, including onboarding, engagement, and win-back strategies. • Data-Driven Decision Making: Utilizing data analytics, metrics, and KPIs to inform CRM strategies. • CRM Technology: Overview of CRM platforms, tools, and integrations, with a focus on modern, cloud-based solutions. • Change Management: Best practices for implementing a CRM strategy, including stakeholder engagement, training, and communication. • Customer Experience (CX) Design: Strategies for creating seamless, personalized, and omnichannel customer experiences. • Privacy and Security: Understanding data privacy and security considerations in CRM. • Continuous Improvement: Methods for monitoring, evaluating, and improving CRM strategies and performance.
Career Path
This 3D pie chart showcases relevant statistics for the UK, such as job market trends, salary ranges, or skill demand, focusing on the role of Strategic CRM professionals in modern enterprises.
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate