Certificate in Social Listening: Improving Customer Experience
-- viewing nowThe Certificate in Social Listening: Improving Customer Experience is a comprehensive course that emphasizes the significance of social listening in today's digital world. This course is designed to equip learners with the essential skills to monitor and analyze social media conversations, enabling organizations to understand their customers' needs, preferences, and pain points better.
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Course Details
• Understanding Social Listening
• Importance of Social Listening in Customer Experience
• Setting Up a Social Listening Strategy
• Monitoring Social Media Channels for Customer Feedback
• Analyzing Social Listening Data for Customer Experience Improvement
• Social Listening Tools and Technologies
• Responding to Customer Feedback through Social Listening
• Measuring the Impact of Social Listening on Customer Experience
• Best Practices for Social Listening in Customer Experience Management
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