Certificate in Social Listening: Improving Customer Experience
-- ViewingNowThe Certificate in Social Listening: Improving Customer Experience is a comprehensive course that emphasizes the significance of social listening in today's digital world. This course is designed to equip learners with the essential skills to monitor and analyze social media conversations, enabling organizations to understand their customers' needs, preferences, and pain points better.
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โข Understanding Social Listening
โข Importance of Social Listening in Customer Experience
โข Setting Up a Social Listening Strategy
โข Monitoring Social Media Channels for Customer Feedback
โข Analyzing Social Listening Data for Customer Experience Improvement
โข Social Listening Tools and Technologies
โข Responding to Customer Feedback through Social Listening
โข Measuring the Impact of Social Listening on Customer Experience
โข Best Practices for Social Listening in Customer Experience Management
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