Executive Development Programme in AI & Customer Relationship Building
-- viewing nowThe Executive Development Programme in AI & Customer Relationship Building is a certificate course designed to bridge the gap between artificial intelligence and customer relationship management. This programme emphasizes the importance of AI in enhancing customer experience, boosting sales, and improving business efficiency.
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Course Details
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Unit 1: Introduction to AI & Machine Learning
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Unit 2: AI in Customer Relationship Management (CRM)
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Unit 3: Data Analysis for Customer Insights
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Unit 4: Implementing AI Chatbots for Customer Support
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Unit 5: Personalization with AI in CRM
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Unit 6: AI-Powered Marketing Automation
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Unit 7: Ethics and Privacy in AI CRM
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Unit 8: Measuring Success: AI Metrics in CRM
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Unit 9: Future Trends: Advanced AI Techniques in CRM
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Unit 10: Leadership and Change Management for AI CRM Adoption
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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