Certificate in SLA & Performance Management
-- ViewingNowThe Certificate in SLA & Performance Management is a comprehensive course that equips learners with the essential skills needed to excel in service level agreement (SLA) and performance management roles. This program emphasizes the importance of monitoring and managing service quality, ensuring that learners gain a deep understanding of the best practices in SLA and performance management.
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Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Introduction to Service Level Agreements (SLAs)
โข Components of a Service Level Agreement
โข Importance of SLAs in Performance Management
โข Setting Up Effective SLAs
โข Measuring and Monitoring SLA Performance
โข Key Performance Indicators (KPIs) in SLAs
โข Best Practices for SLA & Performance Management
โข Case Studies on SLA & Performance Management
โข Continuous Improvement in SLA & Performance Management
โข Tools and Technologies for SLA & Performance Management
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