Professional Certificate in Service Analytics & Strategic Planning
-- ViewingNowThe Professional Certificate in Service Analytics & Strategic Planning is a comprehensive course designed to equip learners with essential skills for career advancement in the service industry. This program emphasizes the importance of data-driven decision-making and strategic planning in providing exceptional customer service.
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โข Service Analytics Fundamentals
โข Data Collection and Analysis in Service Operations
โข Customer Experience Management and Metrics
โข Service Blueprinting and Process Optimization
โข Predictive Analytics for Service Improvement
โข Strategic Planning for Service Excellence
โข Change Management and Implementation in Service Organizations
โข Service Performance Measurement and Evaluation
โข Service Design Thinking and Innovation
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