Executive Development Programme in Customer Interviewing and Leadership Development
-- ViewingNowThe Executive Development Programme in Customer Interviewing and Leadership Development is a certificate course designed to empower professionals with essential skills for career advancement. This programme emphasizes the importance of customer interviewing techniques, which are crucial for understanding customer needs, preferences, and pain points.
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โข Customer Interviewing: Fundamentals of Effective Communication
โข Advanced Customer Interviewing: Listening and Understanding Customer Needs
โข Building Rapport and Trust in Customer Interactions
โข Customer Interviewing Best Practices: Asking the Right Questions
โข Analyzing Customer Data and Providing Actionable Insights
โข Leadership Development: Understanding Leadership Styles and Traits
โข Building High-Performing Teams: Motivation, Empowerment, and Collaboration
โข Strategic Thinking and Decision-Making for Leaders
โข Change Management and Navigating Organizational Transitions
โข Communicating with Impact: Influencing and Persuading Stakeholders
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