Masterclass Certificate in Customer Experience Design
-- ViewingNowThe Masterclass Certificate in Customer Experience Design is a comprehensive course that equips learners with essential skills for career advancement in the field of customer experience. This certificate program emphasizes the importance of customer experience design in today's business landscape, where customer satisfaction and loyalty are critical to a company's success.
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Here are the essential units for a Masterclass Certificate in Customer Experience Design:
โข User Research
โข Customer Journey Mapping
โข Design Thinking for CX
โข Prototyping and Testing
โข CX Strategy and Metrics
โข Customer Segmentation and Personalization
โข Voice of the Customer Programs
โข Change Management and Implementation
โข CX Leadership and Culture
โข Capstone Project: Designing a CX Strategy
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