Masterclass Certificate CRM: Driving Revenue and Profitability

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The Masterclass Certificate in CRM: Driving Revenue and Profitability is a comprehensive course designed to empower professionals with essential skills to maximize business revenue and profitability through Customer Relationship Management (CRM). This industry-recognized certification focuses on the strategic importance of CRM, data-driven decision-making, and the latest CRM technologies to drive customer engagement and loyalty.

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In today's data-driven world, CRM skills are in high demand, with 91% of companies with more than 11 employees using CRM technology. This course equips learners with the skills to leverage CRM tools and strategies to improve customer experiences, increase sales, and enhance customer retention. By completing this course, learners will gain a competitive edge, advance their careers, and become indispensable assets to their organizations.

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โ€ข Unit 1: Introduction to CRM: Understanding the Fundamentals
โ€ข Unit 2: CRM Strategy: Aligning with Business Goals
โ€ข Unit 3: Customer Segmentation and Targeting: Boosting Profitability
โ€ข Unit 4: Personalization and Customer Experience: Driving Revenue
โ€ข Unit 5: Data-Driven Insights: Leveraging Analytics for CRM Success
โ€ข Unit 6: CRM Integration: Connecting with Marketing, Sales, and Support
โ€ข Unit 7: Change Management: Implementing CRM Transformation
โ€ข Unit 8: CRM Metrics: Measuring Performance and ROI
โ€ข Unit 9: Case Studies: CRM Best Practices in Real-World Scenarios
โ€ข Unit 10: Future Trends: Navigating the Evolving CRM Landscape

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The CRM job market is booming in the UK, with Salesforce Administrators being the most sought-after professionals, making up 35% of the demand. Salesforce Developers come in second, accounting for 25% of the job market. Marketing Cloud Consultants hold 20% of the CRM job opportunities, followed by CRM Consultants with 15%. Lastly, Data Analysts account for 5% of the demand in the UK's CRM job market. These statistics highlight the growing need for specialists with CRM-related skills to drive revenue and profitability for businesses.

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MASTERCLASS CERTIFICATE CRM: DRIVING REVENUE AND PROFITABILITY
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ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
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05 May 2025
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