Executive Development Programme in Customer-Centric Interviewing
-- ViewingNowThe Executive Development Programme in Customer-Centric Interviewing is a certificate course designed to emphasize the importance of customer-centric interviewing in today's business landscape. With the increasing demand for personalized customer experiences, this programme equips learners with essential skills to conduct effective customer interviews, gather valuable insights, and make data-driven decisions.
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Customer-Centric Interviewing Techniques
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Active Listening and Empathy in Interviews
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Effective Questioning Strategies for Customer Insights
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Body Language and Non-Verbal Communication
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Handling Customer Complaints and Difficult Situations
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Data Analysis for Customer Feedback
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Building Rapport and Trust with Customers
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Creating Actionable Plans from Customer Insights
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Measuring Success in Customer-Centric Interviewing
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