Global Certificate in Strategic E-commerce Journey Mapping

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The Global Certificate in Strategic E-commerce Journey Mapping is a comprehensive course designed to meet the growing industry demand for experts who can optimize online customer experiences. This certification equips learners with essential skills to design, implement, and manage successful e-commerce journey maps, driving customer engagement and boosting business growth.

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In this course, you will learn to analyze customer touchpoints, map e-commerce journeys, and develop data-driven strategies to improve user experiences. By understanding buyer personas, emotions, and behaviors throughout the customer lifecycle, you will be able to create personalized and seamless online shopping experiences. With the ever-increasing importance of e-commerce in today's digital landscape, this course offers a valuable opportunity for professionals to advance their careers by gaining a deep understanding of strategic e-commerce journey mapping. Stand out in the competitive job market and become a sought-after expert in e-commerce strategy, UX design, and customer experience management.

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่ฏพ็จ‹่ฏฆๆƒ…

โ€ข Unit 1: Introduction to E-commerce Journey Mapping
โ€ข Unit 2: Understanding Customer Segments & Personas
โ€ข Unit 3: Mapping Customer Touchpoints in E-commerce
โ€ข Unit 4: Analyzing Customer Pain Points & Delights
โ€ข Unit 5: Measuring Customer Experience Metrics
โ€ข Unit 6: Implementing Data-Driven Decision Making
โ€ข Unit 7: Designing Omnichannel Customer Experiences
โ€ข Unit 8: Leveraging AI & Machine Learning in E-commerce
โ€ข Unit 9: Optimizing Mobile Commerce Journeys
โ€ข Unit 10: Best Practices in Strategic E-commerce Journey Mapping

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
GLOBAL CERTIFICATE IN STRATEGIC E-COMMERCE JOURNEY MAPPING
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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