Certificate in Building Rapport with Difficult Customers
-- ViewingNowThe Certificate in Building Rapport with Difficult Customers is a crucial course designed to empower professionals in managing challenging customer interactions. This program highlights the importance of effective communication, empathy, and problem-solving in maintaining healthy customer relationships, especially during disputes.
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Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Understanding Difficult Customers
โข Effective Communication Skills
โข Identifying and Managing Customer Emotions
โข De-escalation Techniques for Angry Customers
โข Active Listening and Empathy
โข Building Trust and Credibility
โข Handling Objections and Complaints
โข Providing Solutions and Following Up
โข Maintaining Professionalism in Challenging Situations
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