Professional Certificate in E-commerce Journey Mapping: Smarter Outcomes
-- ViewingNowThe Professional Certificate in E-commerce Journey Mapping: Smarter Outcomes course is a comprehensive program that teaches learners how to optimize customer experiences in the digital commerce space. This course is vital in today's industry, where e-commerce is rapidly growing, and businesses compete to provide exceptional customer experiences.
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โข E-commerce Journey Mapping Fundamentals
โข Customer Experience (CX) Research Techniques
โข Designing Customer Personas and Segments
โข Touchpoints and Interaction Analysis
โข Mapping Customer Journeys and Pain Points
โข Identifying Opportunities for Improvement
โข Implementing Data-Driven Decisions
โข Measuring and Analyzing E-commerce Journey Success
โข Best Practices in E-commerce Journey Mapping for Smarter Outcomes
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