Professional Certificate in CX for Consultants
-- ViewingNowThe Professional Certificate in Customer Experience (CX) for Consultants is a comprehensive course designed to meet the growing industry demand for CX expertise. This certificate course emphasizes the importance of customer-centric strategies in driving business growth and profitability.
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โข Understanding Customer Experience (CX)
โข CX Strategy and Design
โข CX Metrics and Analytics
โข Voice of the Customer (VoC) Programs
โข Customer Journey Mapping
โข CX Technology and Tools
โข CX Training and Development
โข CX Project Management
โข CX Consulting Best Practices
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