Certificate in Market Research & Customer Journey Mapping
-- ViewingNowThe Certificate in Market Research & Customer Journey Mapping is a comprehensive course designed to equip learners with essential skills for career advancement in marketing and customer experience fields. This course emphasizes the importance of understanding customer needs, behaviors, and preferences through various research methodologies.
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โข Introduction to Market Research
โข Understanding Customer Segmentation
โข Conducting Surveys and Interviews
โข Analyzing Market Data and Trends
โข Customer Journey Mapping
โข Identifying Touchpoints and Interactions
โข Measuring Customer Experience and Satisfaction
โข Using Market Research for Business Decision Making
โข Best Practices in Customer Journey Mapping
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