Masterclass Certificate in Advanced Customer Journey Analysis
-- ViewingNowThe Masterclass Certificate in Advanced Customer Journey Analysis is a comprehensive course that focuses on the analysis of customer journeys to optimize business strategies. This certification equips learners with essential skills in customer journey mapping, data analysis, and digital marketing, making them highly valuable in today's data-driven world.
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โข Unit 1: Introduction to Customer Journey Analysis
โข Unit 2: Data Collection Techniques for Customer Journey Mapping
โข Unit 3: Customer Journey Mapping Tools and Software
โข Unit 4: Analyzing Customer Touchpoints and Interactions
โข Unit 5: Advanced Segmentation Strategies for Customer Journey Analysis
โข Unit 6: Quantitative Analysis of Customer Journey Data
โข Unit 7: Qualitative Analysis of Customer Journey Data
โข Unit 8: Optimizing Customer Journeys for Improved Experience
โข Unit 9: Implementing and Measuring the Impact of Customer Journey Improvements
โข Unit 10: Best Practices in Customer Journey Analysis
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