Advanced Certificate in Inclusive Customer Journey Mapping

Name: Advanced Certificate in Inclusive Customer Journey Mapping
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The Advanced Certificate in Inclusive Customer Journey Mapping is a comprehensive course designed to empower professionals with the essential skills to create inclusive and accessible customer experiences. This course is critical for industries seeking to meet the growing demand for inclusive design and cater to a diverse range of customers.

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AboutThisCourse

By learning the principles and best practices of Inclusive Customer Journey Mapping, learners will be able to identify and remove barriers in their customer experiences, ensuring equal access for all. This certificate course equips learners with the skills to drive innovation, increase customer satisfaction, and ultimately, improve business performance. In today's increasingly diverse and digital world, Inclusive Customer Journey Mapping is a must-have skill for professionals in UX design, marketing, customer experience, and product management. By completing this course, learners will be well-positioned to advance their careers and make a meaningful impact on their organizations.

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CourseDetails

• Customer Journey Mapping
• Inclusive Design Principles
• Accessibility in Customer Journey Mapping
• User Research for Inclusive Customer Journey Mapping
• Data Analysis in Inclusive Customer Journey Mapping
• Prototyping and Iterative Design
• Stakeholder Communication and Collaboration
• Inclusive Service Blueprinting
• Measuring and Evaluating Inclusive Customer Experience
• Ethics in Inclusive Customer Journey Mapping

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The Advanced Certificate in Inclusive Customer Journey Mapping is a valuable credential in today's market, with strong demand for professionals skilled in making the customer experience accessible and enjoyable for all users. The program covers a range of in-demand roles, including Service Designer, User Researcher, Customer Experience Analyst, Accessibility Consultant, and Inclusive Design Specialist. This 3D pie chart highlights the percentage of professionals in each role, offering a clear view of the industry landscape. With a transparent background and adaptable layout, the chart is designed to provide an engaging and informative representation of the job market trends in the UK's inclusive customer journey mapping sector.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN INCLUSIVE CUSTOMER JOURNEY MAPPING

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London School of International Business (LSIB)

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05 May 2025

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