Professional Certificate in Design Thinking for Driving Customer Advocacy

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The Professional Certificate in Design Thinking for Driving Customer Advocacy is a career-advancing course that focuses on enhancing learners' ability to understand and satisfy customer needs. This program highlights the importance of empathy, experimentation, and iteration in the design process, enabling learners to create customer-centric solutions that drive business growth and customer loyalty.

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AboutThisCourse

In today's competitive market, there is a high demand for professionals who can apply design thinking principles to drive customer advocacy. This course equips learners with the essential skills to identify customer needs, generate innovative ideas, and prototype and test solutions. By completing this program, learners will demonstrate their commitment to continuous improvement, problem-solving, and customer satisfaction – qualities that are highly sought after by employers in various industries. Overall, this Professional Certificate in Design Thinking for Driving Customer Advocacy course is an excellent opportunity for learners to enhance their skills, advance their careers, and make a positive impact on their organizations and customers.

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CourseDetails

• Understanding Design Thinking
• Empathizing with Customers: Techniques and Tools
• Defining Customer Problems and Ideating Solutions
• Prototyping and Experimentation in Design Thinking
• Implementing Design Thinking for Customer Advocacy
• Design Thinking Metrics and Measuring Success
• Overcoming Organizational Barriers to Adopt Design Thinking
• Real-world Case Studies on Design Thinking for Customer Advocacy
• Best Practices for Driving Customer Advocacy with Design Thinking

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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PROFESSIONAL CERTIFICATE IN DESIGN THINKING FOR DRIVING CUSTOMER ADVOCACY
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London School of International Business (LSIB)
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05 May 2025
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