Global Certificate in Chatbot-Powered Customer Engagement

Name: Global Certificate in Chatbot-Powered Customer Engagement
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The Global Certificate in Chatbot-Powered Customer Engagement is a comprehensive course designed to meet the surging industry demand for chatbot experts. This certificate program equips learners with essential skills to design, implement, and manage chatbot-powered customer engagement strategies.

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AboutThisCourse

It covers topics such as conversational AI, chatbot platforms, natural language processing, and analytics. By the end of this course, learners will be able to create efficient and intelligent chatbots that can significantly improve customer experience and reduce operational costs. In today's digital age, chatbots have become an integral part of customer engagement strategies for businesses worldwide. According to a recent report, the global chatbot market is expected to grow at a CAGR of 29.7% from 2021 to 2028. This growth presents a significant opportunity for professionals with expertise in chatbot-powered customer engagement. By completing this course, learners can enhance their career opportunities and stay ahead in the competitive job market.

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CourseDetails

• Introduction to Chatbots: Understanding the basics of chatbots, their history, and evolution.
• Chatbot Platforms: Exploring popular chatbot platforms, their features, and capabilities.
• Natural Language Processing (NLP): Learning about NLP, its role in chatbots, and how it works.
• Designing Chatbots: Best practices for designing conversational interfaces, user experience, and user journey.
• Chatbot Development: Technologies, programming languages, and APIs used in chatbot development.
• Chatbot Deployment: Strategies for deploying chatbots, integrating them with existing systems, and measuring success.
• Chatbot Analytics: Analyzing chatbot data to improve performance, user engagement, and customer satisfaction.
• Chatbot Security: Ensuring data privacy, security, and compliance in chatbot-powered customer engagement.
• Future of Chatbots: Emerging trends, opportunities, and challenges in the field of chatbot technology.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CHATBOT-POWERED CUSTOMER ENGAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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