Global Certificate in Support Automation: Global Reach

Name: Global Certificate in Support Automation: Global Reach
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The Global Certificate in Support Automation: Global Reach is a crucial course designed to meet the rising industry demand for skilled support automation professionals. This certificate course emphasizes the importance of automation in providing high-quality customer support, a key differentiator in today's competitive business landscape.

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AboutThisCourse

By enrolling in this program, learners will gain essential skills in support automation, enabling them to streamline processes, reduce costs, and improve customer satisfaction. The course covers a wide range of topics, including automation tools, chatbots, and self-service portals, providing a comprehensive understanding of the field. As businesses increasingly adopt support automation to enhance their customer support, there is a growing need for professionals who can implement and manage these solutions. By completing this course, learners will be well-equipped to advance their careers in this high-growth area, with the skills and knowledge required to succeed in support automation roles.

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CourseDetails

• Global Customer Support Fundamentals • Understanding Global Time Zones & Shift Management • Multilingual Communication for Support Professionals • Localization & Cultural Sensitivity in Global Support • Global Ticketing Systems & Case Management • Cross-Border Incident Resolution • Global Service Level Agreements (SLAs) • Key Performance Indicators (KPIs) in Global Support • Global Helpdesk & Resource Allocation • Customer Experience & Satisfaction in Global Support

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN SUPPORT AUTOMATION: GLOBAL REACH

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London School of International Business (LSIB)

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05 May 2025

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