Professional Certificate in Agile Service Desk and DevOps

Name: Professional Certificate in Agile Service Desk and DevOps
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The Professional Certificate in Agile Service Desk and DevOps is a comprehensive course designed to equip learners with essential skills for career advancement in the rapidly evolving IT industry. This course focuses on the importance of Agile methodologies, ITIL best practices, and DevOps principles in streamlining service desk operations and software development lifecycles.

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AboutThisCourse

In high demand, Agile Service Desk and DevOps practitioners are valued for their ability to foster collaboration, enhance productivity, and accelerate delivery of high-quality software products. By integrating Agile, ITIL, and DevOps, this course empowers learners to drive organizational success through improved service management and efficient cross-functional teamwork. Upon completion, learners will have gained a solid understanding of Agile Service Desk and DevOps concepts and will be prepared to excel in various roles, such as Service Desk Manager, DevOps Engineer, or IT Operations Manager. This course is an excellent stepping stone for career growth in today's Agile and DevOps-focused IT environment.

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CourseDetails

• Agile Service Desk Fundamentals
• Introduction to DevOps
• Agile Methodologies in Service Desk
• DevOps Practices and Tools
• Incident Management in Agile Service Desk
• Problem Management in Agile Service Desk
• Change Enablement in Agile Service Desk and DevOps
• Continuous Integration and Continuous Deployment (CI/CD)
• Measuring Success in Agile Service Desk and DevOps

CareerPath

In this Professional Certificate program, you will embark on a journey to master Agile Service Desk and DevOps skills. These two fields are garnering significant attention in the UK job market, with a growing demand for professionals who can manage and optimize IT service desk operations using Agile practices and DevOps methodologies. The 3D pie chart above illustrates the current job market trends, highlighting the percentage of available opportunities in Agile Service Desk and DevOps. Agile Service Desk positions account for 35% of the market, focusing on delivering high-quality, customer-centric IT services through Agile methodologies. On the other hand, DevOps roles represent 65% of the market, emphasizing collaboration, communication, and automation to streamline software development and deployment processes. This course offering prepares you for an exciting and rewarding career in either of these dynamic fields, equipping you with the essential skills that employers seek in the modern UK job market.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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PROFESSIONAL CERTIFICATE IN AGILE SERVICE DESK AND DEVOPS

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London School of International Business (LSIB)

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05 May 2025

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