Executive Development Programme Building a Customer-Centric Organization

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The Executive Development Programme, Building a Customer-Centric Organization, is a certificate course that empowers professionals with essential skills to prioritize customer needs and drive business growth. In today's competitive landscape, customer-centricity is vital for organizations to thrive, making this program increasingly important.

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AboutThisCourse

This course equips learners with industry-demanded competencies such as customer experience management, data-driven decision-making, and stakeholder engagement. By emphasizing a customer-first approach, professionals can enhance brand loyalty, improve customer satisfaction, and positively impact the bottom line. Moreover, the program fosters essential leadership and strategic thinking skills, enabling participants to advance their careers in various industries. Enroll in the Executive Development Programme, Building a Customer-Centric Organization, to gain a competitive edge, stay relevant in the ever-evolving business world, and contribute significantly to organizational success.

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CourseDetails

• Customer-Centric Culture: Understanding the importance of a customer-centric culture and how to implement it within an organization.
• Customer Experience (CX) Strategy: Developing a comprehensive CX strategy that aligns with business goals and meets customer needs.
• Customer Journey Mapping: Mapping the customer journey to identify pain points, optimize touchpoints, and enhance the overall customer experience.
• Voice of the Customer (VoC) Programs: Implementing VoC programs to gather customer feedback, analyze data, and make data-driven decisions.
• Customer Insights and Analytics: Analyzing customer data and insights to inform business strategies and improve customer experience.
• Employee Engagement and Training: Engaging employees in the customer-centric vision, and providing training to ensure they have the skills to deliver exceptional customer experiences.
• Customer Loyalty and Retention: Building customer loyalty and reducing churn through personalized and memorable experiences.
• Digital Transformation and Customer Experience: Leveraging digital technologies to enhance the customer experience and improve business operations.
• Metrics and Measurement: Measuring the impact of customer-centric initiatives using metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME BUILDING A CUSTOMER-CENTRIC ORGANIZATION
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London School of International Business (LSIB)
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05 May 2025
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