Global Certificate in Customer Service Interviewing and Business Strategy

Name: Global Certificate in Customer Service Interviewing and Business Strategy
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The Global Certificate in Customer Service Interviewing and Business Strategy course is a vital program designed to empower professionals with essential skills in customer service and strategic planning. This course is critical in today's business landscape, where customer satisfaction and strategic thinking are at the forefront of organizational success.

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AboutThisCourse

The course addresses the increasing industry demand for customer-centric professionals who can drive business growth. It equips learners with the ability to conduct effective customer interviews, analyze data, and develop actionable business strategies. These skills are crucial for career advancement in various industries, including hospitality, retail, and customer service management. By the end of the course, learners will have gained a comprehensive understanding of customer service best practices, interview techniques, and business strategy development. This will enable them to deliver exceptional customer experiences, identify business opportunities, and contribute to their organization's long-term success.

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CourseDetails

• Global Customer Service Standards: Understanding the key elements and best practices in providing exceptional customer service in a global context.
• Effective Communication: Developing strong communication skills to effectively interview customers and gather valuable feedback.
• Active Listening: Techniques for active listening and empathy to build trust and rapport with customers during interviews.
• Cultural Sensitivity: Understanding and respecting cultural differences when interacting with customers from diverse backgrounds.
• Business Strategy: Fundamentals of business strategy and how it relates to customer service, including setting goals, analyzing competition, and identifying customer needs.
• Customer Feedback Analysis: Methods for analyzing customer feedback and using it to improve business strategy and customer service.
• Interviewing Techniques: Best practices for conducting customer interviews, including preparation, question development, and follow-up.
• Data-Driven Decision Making: Utilizing data from customer interviews to make informed decisions about business strategy and customer service initiatives.
• Continuous Improvement: Implementing a culture of continuous improvement in customer service and business strategy through ongoing feedback and analysis.

Note: This list is not exhaustive and can be tailored based on specific course objectives and target audience.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CUSTOMER SERVICE INTERVIEWING AND BUSINESS STRATEGY

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London School of International Business (LSIB)

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05 May 2025

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