Executive Development Programme in CX & Business Growth

Name: Executive Development Programme in CX & Business Growth
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The Executive Development Programme in CX & Business Growth certificate course is a comprehensive program designed to empower professionals with essential skills for career advancement in today's customer-centric business environment. The course emphasizes the importance of customer experience (CX) in driving business growth and highlights the industry's increasing demand for professionals who can lead CX initiatives and strategies.

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AboutThisCourse

Through a combination of theoretical knowledge and practical application, learners will gain a deep understanding of CX principles, strategies, and tools. They will develop the ability to analyze customer needs, design and implement CX strategies, and measure their impact on business growth. The course also covers essential leadership and management skills, enabling learners to lead and motivate teams, manage change, and drive innovation. By completing this course, learners will be equipped with the skills and knowledge required to drive business growth, improve customer satisfaction, and advance their careers in this rapidly growing field. The course is ideal for professionals in marketing, sales, customer service, product management, and other related fields who seek to enhance their CX skills and knowledge.

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CourseDetails

• Customer Experience (CX) Strategy & Design
• Understanding Customer Journey Mapping
• Voice of the Customer (VoC) Programs
• CX Metrics & Analytics
• Customer-Centric Innovation & Design Thinking
• Employee Engagement for CX Success
• Digital Transformation for Improved CX
• Data-Driven Personalization in CX
• Building a CX Culture for Business Growth

CareerPath

The Executive Development Programme in CX & Business Growth focuses on developing professionals who can drive customer experience and business growth initiatives in the UK. Customer Experience Manager: In this role, professionals are responsible for enhancing customer satisfaction, improving customer retention, and boosting overall business growth. The 3D pie chart shows that Customer Experience Managers account for 35% of the job market trends in this field. Business Growth Consultant: Business Growth Consultants are in charge of devising strategies to expand business operations, enter new markets, and increase revenue. According to the chart, they represent 25% of the sector. CX Analyst: CX Analysts gather and interpret customer data, providing insights to improve customer experience and drive growth. The 3D pie chart indicates they make up 20% of the industry. CX Data Scientist: CX Data Scientists leverage data analytics and machine learning techniques to predict customer behaviour, optimise CX strategies, and contribute to business growth. They represent 15% of the market. Business Development Manager: Business Development Managers focus on forging partnerships, identifying new business opportunities, and negotiating deals to drive growth. The 3D pie chart shows that they account for 5% of the industry.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CX & BUSINESS GROWTH

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London School of International Business (LSIB)

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05 May 2025

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